Bee Scooters is registered at the central business register in Greece,. Bee Scooters has local franchises around the globe. A registered user (the User) enters into this agreement with the relevant Bee Scooters franchise in the area in which the product is rented, franchise herein referred to as Bee Scooters.  Bee Scooters provides services including rental of electric scooters and related equipment via Bee Scooters mobile application (the app). 

1. General 

Bee Scooters objective is to make it easier for individuals to use environmental-friendly travel options. Bee Scooters  services help make this idea a reality and those services are continually evolving.

These Terms and Conditions (the Terms) govern the Users use of all Products i.e. relating to rental of vehicles. They also govern all services, the app and software that Bee Scooters  may provide related to those rentals, hereinafter referred to collectively as the Service or the Services. By using Bee Scooters Service, the User agrees to comply and be legally bound by these Terms. The User also agrees that he has authority to agree to these Terms. If the User doesn’t agree to these terms, he is not authorized to use Bee Scooters Services.

Bee Scooters reserves its rights to change the terms and conditions, prices and services. These terms may be amended from time to time accordingly and the revised version is effective when published on our Website which will then be binding for the User. The User will be informed via the app of the updated Terms and to be able to continue using our services he must agree to updated terms.  

Please be advised that Bee Scooters  local franchise, home city or town, i.e. where the Product is being used, may also have additional terms and conditions that the User should be aware of when he uses the Services. 

2. Definitions 

“Registered user” (the User) the person making the booking for himself or others. In case of locations where group rides are permitted i.e. where one user can rent a number of scooters for a group of people – that registered user is responsible for all scooters rented under their account.  

“Services” in connection with the rental of an electric scooter, including and not limited to, Bee Scooters mobile application i.e. the app and software of Bee Scooters, the Bee Scooters sites, other software, charging, maintenance, staff, marketing material, communications and any other information, technology and services provided or otherwise made available to the User in Bee Scooters discretion.

“Products” including and not limited to, electric scooters and any other related equipment, such as charging stations and charging equipment. 

3. Registration and user account 

The User must create a user account and register before making use of the Services via the App. 

The information provided by the User to Bee Scooters  shall be correct, accurate and updated as necessary.

In order to use a Product, the User must have a valid credit card, debit card, a Bee Scooters charging card or other certified payment method. Payment information is transmitted through a third party; therefore, Bee Scooters neither receives nor stores such information. Other options for setting up user accounts and payment methods are available to certain users and companies; i.e., through Bee Scooters corporate solutions. 

The User will need a smartphone with the latest software and hardware when creating the user account. The User will provide a mobile telephone number and receive a text message (SMS) in confirmation. 

The user account is intended solely for the User, there is only one user per mobile telephone number and he is responsible for all use of Services falling under said account. If the User suspects that someone has gained access to his personal information, he should contact Bee Scooters  immediately. Further information on the use of personal information can be found here: www.bee-scooters.com

Fraud. Bee Scooters takes fraudulent conduct very seriously. If suspicion arises that the User has provided incorrect information, Bee Scooters reserves the right to suspend the User’s account until it has been verified that the information is indeed correct. During that period, the User will have limited or no access to Bee Scooters Services.

4. Use of the Service and the App

The User can use the Bee Scooters  App to locate, reserve, and rent Products. 

Bee Scooters reserves the right to accept or reject reservation requests. If a reservation via the App is rejected after the User’s request, he will receive the applicable refund assuming the payment method was charged in the first place.

4.1 General rules 

• Only registered Users are authorized to use Products. 
• The User shall be 18 years of age or older.
• The User shall abide by local laws in the area that govern the use of the Product at all times. 
• The Product is intended for a maximum weight of 120kg, usage outside of that range may increase the risk of accidents and damage. 
• Tandem riding is not allowed i.e. two people at a time on one Product.
• It is prohibited to drive Products on highways. The word highway refers to the international definition meaning a main road that usually connects major towns and cities. 
• The User shall not use any cellular device while riding, including and not limited to text messaging, that may distract him from safely operating any Product.
• The User is obligated at all times to use the Product in an appropriate, legitimate and justifiable fashion. That includes having acquainted himself with the proper use of the Product and being physically able to use it. 
• The User must be aware that poor weather conditions could affect safety and that he must be able to respond accordingly (e.g., by adjusting their speed and braking in slippery conditions, rain or snow). Similarly, it is the User’s responsibility to decide whether conditions are such that it is unsafe to use the Products.
• It is prohibited to alter, adjust or tamper with the Product; furthermore, the User is prohibited from damaging it and from attempting to obtain other users’ access to our Service.
• The User is not allowed to use the Services and Products in areas where it is prohibited. It is also prohibited to block pedestrians or other traffic.
• It is important that the User remains aware of local laws governing 
• the use of the Products.

4.2 Safety 

• It is prohibited to use the Products while under the influence of alcohol or other intoxicating substances.
• Bee Scooters  recommends that the User always wears a helmet that has been certified, preferably Snell, CPSC, ANSI or ASTM-approved, when using the Products. The User should always ensure that the helmet is fastened correctly and is used in accordance with the manufacturer’s instructions. 
• Helmets are required by law in some areas, if those laws apply the User is obliged to wear one. 
• If the User chooses to not wear a helmet and receives an injury, Bee Scooters cannot be held responsible.
• The User shall always use appropriate protective gear when using the Products. However, like using a helmet – other protective gear will never entirely prevent the registered User from accidents and possible injuries while using the Product. 
• The User is responsible for the use of the phone holder on the scooter. Hopp is not responsible for any damage caused by poor use of the phone holder nor loss of phone in case the User forgets to retrieve his phone from the phone holder after using the Product. 

4.3 Safety check 

Bee Scooters  aspires to keep their Products in good condition. All Products undergo regular quality control inspections at necessary intervals. The User should always perform a safety check on the Product before using it, including and not limited to:

• Is the general condition of the Product acceptable?
• Are the tires in good condition?
• Do the brakes and the lights work properly?
• Does the Product show signs of damage?
• Does the Product require repair after prior use?
• Is the Product’s battery sufficiently charged?

The user is responsible for determining the battery charge level of the rented Product and is responsible for estimating whether it will reach the intended destination in its current condition. Hopp makes every effort to ensure that Products are adequately charged for general use. 

If something does not function correctly, the User should always contact Bee Scooters and let us know via the Bee Scooters App. If something does not function correctly, the User should immediately inform Bee Scooters  via the available communication channels such as the App. If for some reason the app is not accessible the User can contact the local operator where the product was rented,  If the User notices that one or more of the above-mentioned safety features are malfunctioning before the User begins using the Product, the User should not use the Product. If the User notices while he is using the Product that one or more of the above-mentioned safety features is malfunctioning, the User should apply the brake with the utmost care, stop the Product at the earliest opportunity where it is safe and legal to do so, and notify Bee Scooters in the manner described above. If the user does not contact Bee Scooters under these circumstances, Bee Scooters could assume that the user is responsible for the condition of the Product and demand that the user pays for its repair.

Always remember: safety first!

Bee Scooters wants the User to always be safe when using all Bee Scooters Products. To ensure the User safety and that of other travelers, please remember that when using the Product, it is prohibited to hold items (such as a bag) in the User hand so that the User does not have both hands on the handlebars. It is also prohibited to use anything that could otherwise affect the User safety. Dedicated, specially labeled bike lanes cannot be found everywhere; therefore, the User must observe the utmost caution when the User drives the Product in pedestrian or motor vehicle traffic. It is prohibited to transport passengers or animals on the Product. Do not lock Products with locks not provided by Bee Scooters. It is prohibited to leave our Products in places to which Bee Scooters does not have access. If Bee Scooters  incurs expenses because of the actions of the User, Bee Scooters  reserves the right to demand that the user reimburses those expenses. Be careful when placing the Users phone in the phone holder – as the User is responsible for using it and any damages that could occur to the Users phone if the User chooses to do so. 

It is prohibited to use Products for other activities than those for which they were designed. For example, it is prohibited to use Products for racing, driving up and down mountains, for stunts or tricks, off-road driving, or for driving through large amounts of water. All of these activities and others could damage the Products. 

Registered users are prohibited from sub-leasing Products. Furthermore, it is prohibited to give use of Products as a prize in commercial activities (for example, as a lottery prize) without Bee Scooters  explicit permission (for example, in advertisements, for ride-sharing, or for food delivery). 

Naturally, it is prohibited to use our Products for the purpose of breaking the law.

5. Defects and damages

Treat our Products as if they were your own! 

The condition of, and the number of Products in circulation, is wholly dependent on how Users treat Bee Scooters  Products. Unfortunately, Bee Scooters  Products are not unbreakable, so we ask that the User treat them with care. 

• Apart from conventional wear and tear, Bee Scooters expects the User to return the Product in the same condition as it was when rented. If the User damages the Product (deliberately or by negligence or accident), or if he does not return the Product in an expected manner and it is damaged as a result, he is liable for the costs resulting from the damage.  
• the User shall examine the Product before unlocking it to identify any visible defects or damages – including but not limited to – tires and lights, breaks, seat and handlebar. the User shall cancel the rent if the User encounters a defect or damage that makes the Product unsafe to use and report the damage to Bee Scooters.
• Damage can be expensive and repairing a single Product can cost up to 2000 EUR or a similar amount in local currency.  If a User damages a Product, Hopp reserves the right to collect a fee from the User amounting to the cost of repairing the Product. If a Product is not returned or found within 48 hours after being rented by a User, Bee Scooters will assume that the Product has been lost or stolen (unless contrary information is provided by the User in good faith disputing that) and reserves the right to collect a fee from the User amounting to the cost of replacing the Product. Depending on the circumstances, Bee Scooters may need to file a police report against the User. Bee Scooters also reserves the right to take any action against the User that the law allows, including holding the User liable for the value of the Product. 

5.1 Accidents or damage to the Product. 

• The User must report to Bee Scooters immediately any accident, collision, crash, damage or physical injury.
• If an accident causes physical injury or property damage, it is the User’s responsibility to call the police and file a police report.
• The User is responsible for any damages, property or physical damages that the User causes while using the Product. As long as there is no mandatory insurance in a local country any damages to third-party property or physical injury are always the User’s responsibility. That is especially so in regard to damages caused in the case of the User breaching fundamental provisions of these terms regarding conduct whilst using the product – or to applicable law, including and not limited to – reckless or negligent behavior whilst using the product – not abiding by traffic rules in the jurisdiction at hand etc.  

6. Rental Period, parking and pick up 

• A User may rent a Product for as long as it remains charged. The user must keep track of the rental period.  The User must be aware of how long he has had the rented Product in their possession and the amount of battery power remaining at any given time. 
• If the User does not return a Product to an appropriate location (i.e., more than 20 km outside the defined service area, on privately owned land, or in a place where it is difficult to find or access the Product) Bee Scooters reserves the right to charge the User a return fee that could range up to 1350EUR or an equivalent in the local currency. If a registered user leaves the Product outside the service area but within 20 km of it, Bee Scooters reserves the right to charge a fee of 100 EUR or equivalent in the local currency to collect it.
• When using the Product, the User must follow the parking rules set forth in these Terms. If there are specially designated zones for parking of Products i.e. electric scooters within a given city or town, the User must leave them in accordance with the above rules within those zones.
• It is forbidden to park the Product in a manner inconsistent with the provisions of traffic law.
• Parked Products cannot in any case block the road or sidewalk or otherwise prevent or impede traffic or pedestrians;
• The Product should be parked in an upright position in a way and in a place visible to other users.
• The User shall take a parking photo at the end of the ride – if that duty is not withheld Bee Scooters reserves the right to charge a fee of 50 EUR or equivalent in the local currency. 
• Any fines or costs incurred from third parties namely governmental institutions due to reckless parking or in breach of these terms and applicable law are the User’s responsibility, if  Bee Scooters s charged by third parties those fines or costs will be charged to the User’s account by Bee Scooters, see further provision 7.3. 

7. Financial terms and conditions

7.1 Price and payment

• The User can rent access to Products for a per-minute fee according to Bee Scooters price list, which can be found in the App. Please note that Bee Scooters reserves the right to change the prices Bee Scooters prices include the applicable taxes and other fees. Payment of fees will be handled using the payment method the User chose when setting up the User account. All payments are routed through a third-party payment portal. 
• If the User wishes to lodge a protest against a payment charged to the User’s account, the User must notify us within 30 days of the end of the trip concerned. In order to resolve such matters, Bee Scooters needs access to information on certain trips, including the date, point of origination, and end location. In general, Bee Scooters does not issue reimbursements for the use of its Products, but Bee Scooters does examine each case individually.

7.2 Bonus points 

On certain occasions, or in connection with special events, Bee Scooters may award bonus points that can be used to rent Products. Such arrangements may be subject to special terms and conditions pertaining to each occasion/event. The User should read those terms and conditions thoroughly before deciding to use the bonus points. Bee Scooters restricts the use of such points, the registered owners may not merge bonus points for several occasions/events and use them all at once; instead, at any given time, users may only use points for a single occasion/event. Furthermore, the User is prohibited from selling or giving away their bonus points. If they do so, Bee Scooters reserves the right to invalidate the Users points.

7.3 Fines and fees 

When the Products and Services are used, the registered user must comply with the laws and rules governing the use. If the User is fined for their use, if the Product is impounded or removed by the police or governmental officials, or if the User is penalized in some other way while using the Product, the User is solely responsible for it. 

Any fines incurred because of the aforementioned shall be paid by the User. For expediency, and cooperation with government officials in their enforcement of applicable laws, Bee Scooters may pay the amounts the User owes on the User’s behalf and provide the necessary information requested by the governmental agencies.  In those instances, or if is Bee Scooters charged, the User is required to reimburse the cost plus any applicable costs associated with third-party collection within reason and applicable law. For damage and other injuries Bee Scooters refers to provisions 5 and 8 of these Terms. 

By agreeing to these terms and conditions, the User agrees that Bee Scooters may charge the User for this through the payment method specified in the User’s user account; furthermore, Bee Scooters  may need to contact the User to gather further information. 

8. The User’s responsibilities – liabilities 

There is a risk associated with using  Bee Scooters products, including due to malfunction. They may cause property damage, injury or even death to the User or others. Subject to the above, by using our services, the User agrees that the User understands and undergoes these risks. It is the User’s responsibility to use our services safely and the User is responsible (according to local law) for any harm the User causes to other people or property (unless something Bee Scooters did or didn’t do was the actual cause of such harm). This is further reiterated in provisions 5 and 7 of these Terms.

To the extent permitted by applicable law and subject to provisions about damages and fines in these Terms, the User agrees that the User is responsible for any and all claims, costs, damages, penalties, fines, demands, losses, liabilities and expenses (including reasonable attorneys’ fees and court costs) arising out of or in connection with: the User’s breach of any of these Terms or applicable law and the User’s violation of the rights of any third party. the User agrees that the obligations will survive any termination of these Terms, the User’s user account or the User’s access to our Services generally. 

9. Collecting of information and privacy

Bee Scooters collects the User’s personal information in order to provide the Services to the User – including and not limited to – the User’s name, contact and payment details so that the User can register for an account with us and use our Services, and the User’s trips. 

Please read Bee Scooters privacy policy for further information www.bee-scooters/privacypolicy

10. Limited license and ownership 

The Products and Services are Bee Scooters exclusive property, and the Users usage of them does not transfer any ownership rights. Using the Products and Services does not give the User ownership of any intellectual property rights to Bee Scooters Products and Services or the content the user gains access to,  except for the limited license granted to the User above, all rights therein (including all intellectual property) belong to Bee Scooters or  Bee Scooters icensors. The User may not use content from Bee Scooters Products and Services without Bee Scooters expressed prior permission or as otherwise permitted by law. These Terms do not grant the User the right to use any trademarks, branding or logos used in Bee Scooters  products and Services or otherwise, including in any advertising or publicity or to imply endorsement in any way. Please do not obscure or alter any legal notices displayed in, along with or in connection with Bee Scooters Products and Services. 

11. Termination

If the User culpably breaches these Terms, Bee Scooters  is entitled to terminate the use of the Products and Services, the App and deactivate and cancel the Users account. In the case of minor infringement, the User will be notified by Bee Scooters and asked to stop the infringement. If the User does not, Bee Scooters  can terminate their account and limit access to the Products and Services.  In case of such termination, the User is not entitled to reimbursement for paid rental. The right to extraordinary termination remains unaffected.

12. Disputes – jurisdiction and miscellaneous 

These terms are governed by the law wherein the franchise in which the Registered user has entered into this agreement is located. 

In any other case or if jurisdiction is somehow unclear this agreement is governed by the laws in the country the Products and Services were used. 

If a dispute should arise between the parties, they shall first and foremost attempt to resolve it among themselves.  

Otherwise, the dispute shall be referred to the domestic court where the usage of the Products and Services partook. 

However, if you are a consumer rather than a business user, and you live in a European Union country you may have certain mandatory applicable laws which apply for your benefit and protection in addition to, or instead of, certain provisions of Icelandic law. If you meet this description, you can choose to bring legal proceedings in either your country, where the franchise is. Bee Scooters may choose to bring legal proceedings in the Greek court. 

In all other situations, any dispute between you and us regarding these Terms will only be dealt with by the Icelandic courts. 

If that applies in your jurisdiction, The European Online Dispute Resolution platform ^{HTTP://EC.EUROPA.EU/CONSUMERS/ODR/}provides information about alternative dispute resolution which may be of interest to you. It is your choice to use it if there is a dispute regarding these Terms that cannot otherwise be resolved.

Feedback

In case of feedback, requests or if the User is not satisfied with the services, please contact our customer support through our in-app chat.